Online Policies

ONLINE POLICIES


Our Lowest Price Guarantee makes sure you get the best price on the products you buy at Mobile-depot.ca. 


Either prior to purchase or within 7 days of purchase should you find a lower advertised price, including those on the internet from an authorized Canadian Dealer, we will match that price and beat it by giving you an additional 10% of the difference. 


Simply present us with your original Mobile Depot or Mobile-depot.ca sales receipt, along with proof that the item you bought is being advertised at a lower price. Once our staff verifies that the item is in stock and available for immediate sale and delivery at the advertised price, you will receive your refund. If you purchased the item from Mobile-depot.ca and there is no Mobile Depot store in your area, you can contact us at 1.800.268.9262 or by email at info@mobile-depot.ca.


The advertised item must be of the same brand and model as the purchased product, must be new and factory sealed, and subject to a manufacturer's warranty applicable in Canada. Advertised prices must be in Canadian dollars, and will be calculated to include all charges applicable for next day delivery to your home address. Our Lowest Price Guarantee does not apply to advertising errors or misprints, special educational prices, restricted offers, mail order offers, rebates, coupons, premiums, free or bonus offers, OEM products, limited or minimum quantity or limited time offers, close-outs, liquidations, clearances, and special financing offers. 


The terms and conditions of the Lowest Price Guarantee are subject to change without notice.


METHODS OF PAYMENT


It's easy to make a purchase at Mobile-depot.ca. You can pay for your order with a Mobile Depot gift card, Mobile Depot credit card, Visa, MasterCard, or American Express issued from both Canadian and American financial institutions.


PURCHASING BY MINORS


For the protection of our shoppers, it is our policy to not sell to minors. If you are under the legal age of majority and wish to purchase from our online store, please have a parent or legal guardian make the purchase for you.


MISPRINTS


We do our best to provide you with the most up-to-date and accurate information. In the event that an error does occur, we reserve the right to correct or cancel an order at any time, and/or edit an order to reflect the correction, and/or correct the error on our website. In the event that you are shipped an incorrect product, we will gladly accept the unit back and offer you a full refund.


ADVERSTISING REBATE POLICY


Any applicable taxes are calculated and payable on the price before rebate. Applicable postage must be paid on mail-in rebates. Rebates payable in US dollars are subject to currency fluctuations and may be subject to Canadian bank processing fees. Mobile Depot is not responsible for manufacturer mail-in rebates.


REFUND AND EXCHANGE POLICY


We do not provide refunds 


14 Day exchange policy from the date that it is received by you. To qualify for an exchange the product, packaging, included documents and accessories must be returned in the same condition as you received them. If 14 days or more have passed since your purchase, we cannot offer you an exchange. 


Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to an exchange. If you are entitled to an exchange, we will ship out your replacement item immediately. 


Only regular and sale items may be exchanged final sale items may not be. To follow-up on the status of your exchange, please contact us at info@mobile-depot.ca.


EXCEPTIONS


Some items are non-exchangeable. These include: Services, unlock codes, shipping charges and special order items.


SHIPPING


To return the item you purchased, please mail it to: #319 2555 32nd Street NE. Calgary, Ablerta, T2K 2A4 


Shipping charges for all exchanges must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable.